Shipping policy
Shipping Policy
Effective Date: October 20th, 2026
This Shipping Policy explains how NKustomz processes and ships orders placed through our Shopify store.
Business Information
NKustomz
Email: nkustomz@gmail.com
Processing and Production Times
NKustomz offers handmade, custom, and made-to-order products. Orders may require production time before they are shipped.
Estimated processing or production times are listed on the applicable product page or provided during the ordering process. Processing times may vary based on product type, order complexity, customization requirements, material availability, order volume, and other circumstances beyond our reasonable control.
Production and shipping estimates are not guaranteed unless expressly stated in writing. Shipping time begins after an order has completed production and has been handed to the shipping carrier.
Shipping Methods and Delivery Estimates
Available shipping methods, costs, and estimated delivery times are displayed at checkout when available. Delivery estimates are provided by the shipping carrier and are not guaranteed.
Carrier delays, weather, holidays, customs processing, incorrect addresses, missed delivery attempts, service interruptions, and other events outside NKustomz’s control may affect delivery times.
Selecting expedited shipping may reduce transit time but does not necessarily reduce the production or processing time required to complete a custom or made-to-order product.
Shipping Charges
Shipping charges are calculated and displayed at checkout unless otherwise stated. Customers are responsible for reviewing the shipping method and total shipping cost before completing an order.
Additional charges may apply if an order must be reshipped because of an incorrect, incomplete, or undeliverable address provided by the customer.
Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout. NKustomz is not responsible for delays, lost packages, or additional shipping costs caused by incorrect or incomplete address information.
If you need to correct your shipping address, contact NKustomz as soon as possible after placing your order. We cannot guarantee that address changes can be made after an order has entered production or shipped.
Tracking Information
When available, tracking information will be sent to the email address provided at checkout. Customers are responsible for monitoring tracking information and contacting the shipping carrier regarding delivery updates or issues.
Tracking information may take time to update after an order has been shipped. NKustomz is not responsible for delays in carrier tracking updates.
Delivered, Lost, or Stolen Packages
If tracking shows that a package was delivered, but you cannot locate it, check with household members, neighbors, building management, mailrooms, and the shipping carrier. You should also verify that the shipping address on your order was correct.
Contact NKustomz promptly if a package marked as delivered cannot be located. We may review the available shipping information and determine whether a carrier claim should be submitted. NKustomz does not guarantee replacement or reimbursement for packages marked as delivered, lost after delivery, or stolen after delivery.
Returned or Undeliverable Packages
If a package is returned to NKustomz because of an incorrect or incomplete address, refusal of delivery, failure to claim the package, or another issue caused by the customer, additional shipping charges may apply before the order can be reshipped.
If a returned package is not reshipped, any refund will be handled in accordance with our Refund Policy and applicable law. Original shipping charges may be nonrefundable.
International Orders
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping charge unless expressly stated at checkout.
NKustomz is not responsible for delays caused by customs, import restrictions, or government agencies. Customers should review the import requirements of their country before placing an international order.
Shipping Restrictions
NKustomz may limit or refuse shipment to certain locations because of carrier restrictions, legal requirements, product limitations, customs restrictions, or other circumstances beyond our reasonable control.
If NKustomz cannot ship an order to the selected destination, we will contact the customer and provide any refund required by applicable law.
Damaged or Incorrect Shipments
If your order arrives damaged, defective, or significantly different from the approved order details, contact NKustomz within 48 hours of delivery at nkustomz@gmail.com. Include your order number and clear photographs of the packaging and product so we can review the issue.
Please review our Refund Policy for information about damaged, defective, incorrect, or significantly different orders.
Contact Us
For questions about shipping or delivery, contact NKustomz at nkustomz@gmail.com. Please include your order number, shipping address, tracking number, and a detailed description of the issue when contacting us about an order.
By placing an order, you acknowledge and agree to this Shipping Policy, subject to applicable consumer protection laws.