Refund policy

Refund Policy

All Sales Are Final

NKustomz specializes in custom, handmade, and made-to-order products. All sales are final. We do not accept returns, exchanges, or cancellations for change of mind, incorrect sizing selected by the customer, failure to review or approve design details, or dissatisfaction with an approved design, except where required by applicable law.

Custom & Made-to-Order Products

Full payment is required before production begins. Once an order is placed or production has started, payments are nonrefundable, except where required by applicable law. Customers are responsible for providing accurate sizing, design details, shipping information, and reference photos before production. Customers are also responsible for reviewing and approving any design proofs or order details. Once a design or order is approved, changes cannot be made without our written approval and may require additional charges.

By placing an order, you authorize NKustomz to charge the payment method provided for the full order amount, including applicable taxes and shipping charges. An order confirmation, payment receipt, design approval, production update, shipping confirmation, delivery confirmation, or other order-related communication may be used as evidence that the order was authorized and fulfilled.

Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, customers must contact NKustomz at nkustomz@gmail.com and provide an opportunity to investigate and resolve the issue. Filing a chargeback without first contacting us may delay resolution and may be treated as a breach of this policy.

If a chargeback or payment dispute is filed, NKustomz may submit relevant documentation to the payment processor or financial institution, including the order confirmation, payment records, customer communications, approved designs, production records, photographs, shipping information, tracking details, delivery confirmation, and this policy. We reserve the right to contest disputes involving unauthorized claims, duplicate payments, merchandise not received, product dissatisfaction, change of mind, incorrect sizing or shipping information provided by the customer, or other reasons inconsistent with this policy.

Customers may not receive both a refund and a chargeback for the same transaction. If a payment dispute is resolved in the customer’s favor after NKustomz has issued a refund or replacement, NKustomz reserves the right to seek recovery of the duplicate amount to the extent permitted by law.

Nothing in this policy limits any rights or protections available to customers under applicable consumer protection laws or prevents a customer from exercising rights that cannot legally be waived.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or significantly different from the approved design due to an error on our part, contact NKustomz within 48 hours of delivery at nkustomz@gmail.com. Include your order number and clear photos or videos of the issue, along with any other information reasonably requested. We will review the claim and determine an appropriate resolution, which may include a repair, replacement, store credit, or refund where appropriate and required by law.

Failure to report an issue within 48 hours may limit our ability to investigate or provide a resolution, except where a longer period is required by applicable law.

Production & Shipping

Products are handmade or made to order. Estimated turnaround times vary by product and order complexity. Production times are estimates and may change due to material availability, order volume, customization requirements, or circumstances outside our control.

Shipping delays, carrier delays, missed delivery attempts, incorrect addresses, refused packages, or packages marked as delivered do not automatically qualify an order for a refund. Customers are responsible for providing an accurate shipping address at checkout. If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.

Once an order has been shipped, the customer is responsible for monitoring tracking information and promptly contacting the carrier regarding delivery issues. If tracking shows that an order was delivered, customers should contact NKustomz promptly so we can review the available shipping information and determine whether a claim should be submitted with the carrier.

Order Records and Customer Communications

Customers agree that order confirmations, invoices, payment records, emails, text messages, social media messages, design approvals, shipping records, tracking information, delivery confirmations, and other communications related to an order may be retained and used to verify the transaction, respond to claims, and defend against payment disputes, fraud claims, or chargebacks.

Customer Photos and Reposts

NKustomz reserves the right to share, repost, display, and use photographs or videos of customers wearing, using, or appearing with products purchased from NKustomz for promotional, marketing, advertising, social media, website, and portfolio purposes. By purchasing from NKustomz or sharing photographs or videos featuring NKustomz products, customers grant NKustomz permission to use, reproduce, repost, publish, and display that content without additional compensation, unless otherwise agreed in writing. NKustomz will not knowingly use a customer’s name or other identifying information in connection with such content without permission.

Contact Us

For questions or concerns regarding your order, contact NKustomz through our official store contact information or by email at nkustomz@gmail.com. Please include your order number and a detailed description of your concern.

By placing an order, you acknowledge that you have read, understood, and agreed to this policy, subject to applicable consumer protection laws.